WhatsApp + n8n Automation

n8n WhatsApp OpenAI

Project Screenshots

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Project Overview

A WhatsApp automation built in n8n that responds to incoming messages instantly, captures lead details, and syncs everything to the CRM — giving businesses 24/7 conversational coverage without a live agent.

Tools Used

n8n

WhatsApp Business API

OpenAI (Conversational AI)

CRM Integration

Lead Capture

The Challenge

Customers expect fast replies on WhatsApp, but staffing live chat around the clock is expensive, and manual lead logging means data slips through the cracks.

The Solution

Built an n8n workflow connected to the WhatsApp Business API that uses AI to answer common questions, qualifies and captures leads from the conversation, and writes each contact straight into the CRM automatically.

Key Results

Delivered instant, 24/7 responses to inbound WhatsApp messages

Captured and logged every lead automatically

Kept CRM records up to date without manual entry

Reduced response time and support workload

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